INFORMATION IN ACCORDANCE WITH THE CONSUMER DISPUTE RESOLUTION ACT (VSBG)
Consumers (see § 13 German Civil Code) may seek arbitration via the Arbitration Committee for Energy in order to resolve a dispute. Pursuing this dispute resolution process is conditional upon the consumer having first contacted our customer service department and no mutually satisfactory solution having been found.
The contact details of the Arbitration Committee are as follows:
Schlichtungsstelle Energie e. V.
D-10117 Berlin, Germany
Tel.: +49 (0)3027 572 400
Fax: +49 (0)3027 572 4069
It is mandatory for us to participate in arbitration proceedings. Over and above this, we do not participate in any dispute resolution proceedings held before any other consumer arbitration committee.